Cancellation, Refunds, And Rebookings
We cannot make exceptions to this policy including but not limited to missed ferries and flights, an unexpected illness, or natural disasters. Discovery Sea Kayaks also reserves the right to cancel any trip at our discretion if the safety of staff or guests is a concern. In the event of cancellation, Discovery Sea Kayaks is not responsible for any loss of travel cost.
PLEASE NOTE CANCELLATIONS ARE VERY RARE!
COVID-19
At this point in the traveling landscape, Covid-19 is a known risk when reserving any activity. We do NOT have a special circumstance policy in place for Covid-19. We recommend researching Travel Insurance policies that cover your cost in case you need to cancel.
Full-Day, West Side Half-Day, Friday Harbor Half-Day, and Sunset Kayak Tours
- Cancellations more than 48 hours before the departure date will be subject to a 25% Fee.
- Cancellations within 48 hours of your departure date are subject to Full Charge.
- No Shows will be subject to Full Charge.
- Cancellations request must be in writing.
Discovery Sea Kayaks reserves the right to postpone departure or change kayak route locations.
Rebooking Policy
We will happily rebook your kayak tour if we are able to accommodate the date change. A rebooking fee of $20 Per Person plus tax is applied to the reservation for rebooking.
No rebookings are allowed within 48 hours of your departure date.
Bioluminescence Kayak Tours
- Groups of 5 or more: Cancellations 21 days or more prior to your departure date will be subject to a 50% Fee. Cancellations within 21 days will be subject to a Full Charge.
- Groups of 4 or less: Cancellations 14 days or more prior to your departure date will be subject to a 50% Fee. Cancellations within 14 days will be subject to a Full Charge.
- No Shows will be subject to Full Charge.
- Cancellations must be in writing.
Resell Option: If we are able to resell your spots a 25% Fee will be charged and the remaining balance refunded.
Rebooking Policy (Bioluminescence Kayak Tours)
Due to the complications of securing dates Rebookings are not available for Bioluminescence Kayak Tours.
Multi-Day Explorer Kayak Tours
- Cancellations 30 days or more prior to your departure date will be subject to a 15% Fee.
- Cancellations within 30 days will be subject to Full Charge.
Discovery Sea Kayaks reserves the right to cancel or postpone any Multi-Day Explorer Kayak Tour. Reasons for cancellation or postponement are varied, but weather/wind is the number one reason for cancellation.
Cancellations must be in writing.
Medical Forms and Liability Release for Multi-Day Tours
Each multi-day participant is required to fully fill out liability release forms and medical forms. Forms must be received by Discovery Sea Kayaks 5 days prior to tour departure. Links to the forms will be in your confirmation email. If we do not receive forms we will proceed with trip preparations and cannot guarantee a meal plan in accordance with dietary restrictions.
The cancellation policy is subject to change at any time. Latest Update 5/25/2022
Contact
Local: 360-378-2559
Toll-Free:
[email protected]
