Cancellation, Refunds, And Rebookings
We cannot make exceptions to this policy including but not limited to missed ferries and flights, an unexpected illness, or natural disasters. Discovery Sea Kayaks also reserves the right to cancel any trip at our discretion if the safety of staff or guests is a concern. In the event of cancellation, Discovery Sea Kayaks is not responsible for any loss of travel or lodging costs.
PLEASE NOTE CANCELLATIONS ARE VERY RARE
Cancellations requests must be in writing (email).
Full-Day, West Side Half-Day, Friday Harbor Half-Day, and Sunset Kayak Tours
- 30 or more days prior to the tour departure date, Full Refund.
- 15 – 29 days prior to the tour departure date, 50% Refund.
- 0 – 14 days prior to the tour departure date, No Refund.
- No Shows will be subject to Full Charge.
Discovery Sea Kayaks reserves the right to postpone departure or change kayak route locations.
Rebooking Policy (Allowed 15 days or more to the departure date)
A rebooking fee of $20 Per Person plus tax is applied to the reservation for rebooking. Rebookings are NOT allowed within 48 hours of your departure date.
Bioluminescence Kayak Tours
Groups of 5 or fewer
- 60 or more days prior to the tour departure date, Full Refund.
- 31 – 59 days prior to the tour departure date, 50% Refund.
- 0 – 30 days prior to the tour departure date, No Refund.
- No Shows will be subject to Full Charge.
Resell Option: Within 60 days, if we are able to resell your seats, we will submit a refund, less $50 per person plus tax
Groups of 6 or more
- 90 or more days prior to the tour departure date, Full Refund.
- 60 – 89 days prior to the tour departure date, 50% Refund
- 0 – 59 days prior to the tour departure date, No Refund.
- No Shows will be subject to Full Charge.
Resell Option: Within 90 days, if we are able to resell your seats, we will submit a refund, less $50 per person plus tax.
Rebooking Policy (Bioluminescence Kayak Tours)
- Groups of 5 or fewer can rebook 31 days or more prior to the tour departure date. A $20 rebooking fee per person plus tax will be applied.
- Groups of 6 or more can rebook 60 or more days prior to the tour departure date. A $20 rebooking fee per person plus tax will be applied
Multi-Day Explorer Kayak Tours
- 90 or more days prior to the tour departure date, Full Refund, less $50 per person plus tax.
- 60 – 89 days prior to the tour departure date, 50% Refund.
- 0 – 59 days prior to the tour departure date, No Refund.
- No Shows will be subject to Full Charge
- Cancellation requests must be in writing (email).
Medical Forms and Liability Release for Multi-Day Tours
Each multi-day participant is required to fully fill out liability release forms and medical forms. Forms must be received by Discovery Sea Kayaks 7 days prior to tour departure. Links to the forms will be in your confirmation email. If we do not receive forms we will proceed with trip preparations and cannot guarantee a meal plan in accordance with dietary restrictions.
The cancellation policy is subject to change at any time.
Contact
Local: 360-378-2559
Toll-Free:
[email protected]
